My Pet Market Return & Refund Policy
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At My Pet Market, we understand that not everything you try with your pet will be the best fit for their individual needs. Whether it's food, treats, litter, toys, supplements, or anything else in our store—we want to find the product that is perfect for your pet. If you bought it from us, we are happy to return or exchange it for you.
It's that simple!
To keep our process transparent and straightforward for our valued customers, we have outlined our official policy guidelines below.
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1. 365-Day Return Window
We believe in giving you plenty of time to ensure a product is right for your pet. You can return or exchange eligible items up to one full year (365 days) from the original purchase date.
2. Return Method: In-Store Only
To initiate a return or exchange, customers must bring the product to any of our physical local store locations.
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Because all returns are processed in person, there are no shipping fees or logistics for you to worry about.
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We do not accept returns sent by mail.
3. Return Eligibility & Product Condition
We want you and your pet to be happy, which is why we accept returns on items in any condition (brand new, opened, or used/partial pet food). To help us process your return, please note the following:
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Original Packaging Required: The product must be returned with its original packaging, along with whatever remains of the actual product.
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Packaging Condition: We understand pets can be enthusiastic! The original packaging itself can be in any condition (ripped, opened, or even chewed)—it simply needs to be brought back with the remaining product so our team can accurately identify what is being returned.
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Proof of Purchase: Customers must provide a valid store receipt.
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No receipt? If you are registered in our Rewards Program, we can quickly look up your purchase history using the phone number you used at the time of purchase.
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4. Zero Fees
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Restocking Fees: We charge $0.00 in restocking fees.
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Return Fees: There are no transaction fees or penalties for returning an item.
5. Refund Processing & Timelines
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Refunds are issued on-the-spot at the time of your in-store return.
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Refund Method: Refunds will be credited back to the original payment method used for the purchase (credit card, debit card, or cash).
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Processing Time: While we issue the refund instantly, credit card processors and banks typically take 3 to 7 business days to post the funds back to your account, depending on your financial institution.