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Privacy Policy

Effective date: Sept 30, 2026

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My Pet Market (”Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile applications (iOS and Android). By using our services, you agree to this Privacy Policy.

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1. Information We Collect

Information You Provide Directly:

  • Personal Identifiers: Name, email address, phone number, and mailing address.

  • Account Credentials: Account login credentials (we do not receive or store your passwords if you use social login options like Apple Sign-In or Google Sign-In, only a unique authentication identifier).

  • Pet Profile Data: Pet-related information (such as breed, age, and dietary preferences).

  • Communications: Customer service communications, feedback, and support inquiries.

 

Transaction Information:

  • Products purchased and order history.

  • Billing and shipping information.

  • Payment details processed through secure third-party providers (we do not store full credit card numbers on our servers).

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Location Information (Including Background Location):

With your permission, we may collect approximate location, precise GPS location, and background location data. Location data is used to provide store-related functionality (such as local delivery options and finding nearby self-serve dog wash stations), improve our services, and deliver relevant localized notifications. You may disable location access in your device settings at any time.

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Automatically Collected Information:

  • IP address, device type, and operating system.

  • Unique device identifiers and push notification tokens.

  • App usage, interaction data, crash logs, and performance diagnostics.

  • We use Wix Analytics and similar tools to collect aggregated usage data.

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2. Push Notifications

If enabled, we may send order updates, promotions, store alerts, and location-based notifications. You may disable notifications through your device settings at any time.

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3. How We Use Your Information

We use the information we collect to operate, manage, and improve our business operations, including to:

  • Create, manage, and authenticate user accounts.

  • Process transactions and manage order fulfillment.

  • Provide robust customer service and resolve inquiries.

  • Send marketing and promotional communications (with an option to opt-out at any time).

  • Deliver and optimize online advertisements, including personalized advertising and customized audience matching services.

  • Deliver location-based features, nearby inventory lookups, and local delivery routes.

  • Improve services, app performance, and conduct business analytics.

  • Prevent fraudulent activities, monitor security threats, and protect our assets.

  • Comply with applicable legal obligations and resolve disputes.

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4. Data Sharing

We do not sell personal information.

 

We may share information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.

 

Specifically, we share data with:

  • Payment processors.

  • Wix Analytics.

  • Email marketing services.

  • Digital advertising and marketing platforms (including Google Ads) to perform ad measurement, ad delivery, and ad personalization services on our behalf.

  • Authentication providers (Apple, Google).

  • Cloud hosting providers.

 

We may also disclose information if required by law, to respond to legal processes, or to protect the rights, property, and safety of our company, customers, or others.

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5. Data Retention

We retain personal data only as long as necessary to maintain active customer accounts, provide services, comply with legal and tax obligations, and resolve disputes. Customers may request account and data deletion at any time.

 

6. Your Privacy Rights

Depending on your location, you may request access, correction, deletion, or portability of your personal information. You may also opt out of marketing communications at any time. California residents may have additional rights under state law, such as requesting a list of specific categories of information shared.

 

7. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 years of age.

 

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, please note that no internet-based or wireless security system can be guaranteed 100% secure.

 

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date at the top of the policy page.

 

10. Contact Information

My Pet Market

10810 North Tatum Boulevard, Ste. 122

Phoenix, AZ 85028

Email: Info@mypetmarket.com

Phone: 480-249-9656

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